When your whole brand becomes identified with a famous personality, it’s sort of like getting married to someone with a secret STD. Case in point: Jared Fogle, Subway’s spokesbeing for the past five years. Looks like he was just sentenced to over 15 years for trafficking in child pornography and having sex with underage prostitutes, plus a stiff six-figure fine. Oops. Apparently he had been doing this for years without Subway ever knowing it…apparently. Now, whenever you go into a Subway and watch the underage employee cheerfully assemble your sandwich, you’re going to think, “Eeeeeew!”
This is the trouble with attaching your brand to a celebrity spokesentity. Companies like Nike and Gillette have long been aware of this and yet, like addicts, continue to get hitched with athletes who end up getting caught abusing their wives, their dogs, their kids, random women, or just blurting out offensive things in public. There’s a whole industry of the law involved in bad-behavior indemnity on such endorsement contracts. I’m betting that Jell-O is internally cringing at all of those years they had Bill Cosby as their pitchman, and so relieved they retired him some time ago.
The spokesperson doesn’t even have to be an outside celebrity; they can be the boss. Companies like American Apparel, Abercrombie & Fitch, Carl’s Jr., Chik-fil-A, or Trump expose their brands to embarrassment when their self-pitching CEOs start acting like asses in public. They become boycott bait. To be fair, it’s not just male bosses; Martha Stewart and Leona Helmsley, the late hotel queen, also Titanicked their brands when they behaved badly (though Stewart has served her time, repented, and somewhat recovered her company’s brand image).
The risk is that human beings–particularly celebrities–are frail. They succumb to temptation at some point in their lives. And when they are raised onto pedestals or inflated with financial success, like Jared Fogle was, that temptation becomes too overwhelming to resist. And then they become liabilities. Euripides and Shakespeare wrote way too many plays based on that cautionary theme of hubris.
And when you hire somebody, like a Jared Fogle, or a Bill Cosby, or a Lamar Odom, or a Sarah Palin to flog your product, maybe hire a private dick first and look into them a little more closely. Don’t just get all googly-eyed and hand them a contract on the first meeting. Didn’t you see Frozen?
I think the lesson I’m trying to teach, in my pompous, know-it-all way, is that rather than taking the seemingly easy route and hiring a celebrity spokesperson to represent your brand, concentrate more on what your brand stands for and make that thought the symbol. Really successful brands do that.
Or, if you’re really feeling the need for a spokesman, make it an imaginary one, like Jack of Jack-in-the-Box, or Tony the Tiger, or Betty Crocker, or The Michelin Man. Then you can control him, Or her. Or it. Then if it’s a self-important, condescending jerk, like the Geico lizard, it’s your fault. At least the lizard isn’t going to get arrested for slurping Jell-O shots out of the bellybutton of an underage naked mole rat. Eeeeew!
I shall leave you with that nightmare image.